Your Account & Rights — Answered
When you close your account, we freeze all activity immediately and secure your remaining balance. You can withdraw funds within 30 days. After that, we transfer unclaimed balances to a segregated trust account held for one year, then donate them to a registered charity in Indonesia.
Yes. Open a data export request through your account settings or email our support team. We compile your entire profile—login history, deposits, withdrawals, game records and all personal info—within 30 days. The file is sent securely to your registered email.
We match your withdrawal destination (DANA, OVO, GoPay or QRIS account) to the name and ID you provided at signup. We also check for fraud flags and unusual patterns. Most withdrawals clear the same day. If there's a mismatch, we contact you before releasing funds.
Your deposits are held in segregated bank accounts separate from sakuratoto 3's operating funds. This means your money is protected even if our company faces financial difficulty. Where local law permits, deposits may have additional protections under Indonesia's banking regulations.
We retain your account data for seven years after closure to comply with Indonesia's financial record-keeping laws and anti-fraud obligations. You can request deletion at any time, but some data may be kept longer if required by law or to resolve a dispute.
You can update your phone number, email and withdrawal address anytime through Account Settings. Your legal name and ID number cannot be changed—these are locked for anti-fraud and compliance reasons. To change them, contact our support team with a formal request and proof of update.
